Shipping policy

SHIPPING POLICY

Dubai Prime

Last Updated: June 2026

English

Dubai Prime works with international fulfillment partners to deliver products across the UAE.

Processing Time

Orders are processed within 1-3 business days.
Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Time

Estimated delivery times:

UAE: 5-15 Business Days
GCC Countries: 7-20 Business Days
International Orders: 10-25 Business Days

Delivery times may vary due to customs clearance, weather conditions, public holidays, and courier delays.

Order Tracking

Customers will receive tracking information once the order has been shipped.

Customs & Duties

For international orders, customs fees, import taxes, and duties may be imposed by local authorities. Customers are responsible for any applicable charges.

Lost or Delayed Orders

If your order has not arrived within the estimated timeframe, please contact our support team. We will work with the courier and supplier to resolve the issue.

Incorrect Address

Customers are responsible for providing accurate shipping information. Dubai Prime is not responsible for delays or losses caused by incorrect addresses.